F.A.Q.

When the order is sent, Eleventy You send you an e-mail communication in which the delivery code provided by the affiliated couriers (GLS for Italy, TNT and Fedex for Extra Italy shipments is reported)

For your online shopping on Eleventymilano.it, you can choose to pay by credit card, paypal or bank transfer.

In the Shop section of Eleventymilano.it All items purchased online report the price with VAT included and excluded (tax free price). The free tax price is valid for shipments intended for extra European Union countries. The total amount of the order is calculated on the cart, after indicating the country of shipping and the desired payment method. For Extra European Union shipments, the cost of customs operations is borne by the end customer, with payment upon receipt of the goods. For info on costs, we suggest contacting the customs office of the country of belonging directly.

The Gate active for credit card transactions uses Secure Socket Layer (SSL) technology which guarantees the information transmitted through encryption and guarantees maximum integrity and confidentiality of the data. The credit/debit card numbers are not registered on the Eleventymilano.it website, but are stored on a safe site of the Unicredit banking institution that operates the transaction. During the transaction, the 3D Secure Code can be requested: it is a security code that further guarantees online payment. You can request it directly from the credit institution that has released your card.

Eleventymilano.it ensures that all information is kept private and reserved. Registration for the newsletter and the sending of commercial information takes place only upon explicit consent of the user, by selecting the appropriate checkboxes visible on the site. If you prefer not to receive these communications, it is possible at any time to delete the subscription to the newsletter with the function of Unsubscriberbe. For more info, consult the privacy policy.